Returns | Exchanges | Shipping
Returns & Exchanges -
You can exchange your design within 7 days for the full value only once.
7 Day Money-Back is not applicable on orders that have been exchanged earlier under the 7 Day Exchange Policy.
Customised Jewellery (including personalised/ engraved products) is not eligible for a 7 Day Money-Back or a 7 Day Exchange.
Once your returned item is received, our Quality Assurance Department will review it.
Any item that shows sign of wear or has been altered, resized (by a jeweller other than the company) or damaged cannot be accepted for Money-Back.
The product should be accompanied by the original product certificate (if any) and the original/ copy of the invoice for all exchange within the Money-Back period.
In case the customer cannot produce the original certificate, the company will send the solitaire/ jewellery to the lab for recertification, the shipping and certification cost of which shall be borne by the customer.
The Money-Back amount will be 100% of the actual amount paid. In case, any coupon, discount or promo codes were used during the original purchase, the exchange amount will be reduced by an amount equivalent to the coupon, discount or promo codes, as applicable.
In case of a refund Money-Back, payment of the refund amount shall be done via online bank transfer to the customer's bank account within 10 days of receipt of the product. If the mode of the payment was through online debit/ credit card/ net banking, the refund will be processed by reversal of the transaction.
In case the exchange value is higher than the value of the old product, the customer will have to pay the difference.
In case the exchanged value is lesser than the value of the old product, the difference will be refunded.
The prevailing market value will be determined by the company.
Shine Divine reserves the right to change the terms and conditions for specific customers. In such a situation, the customer will always be informed of the decision prior to the purchase.